Rate
Breakfast included for all prices.
Policies
Check-in: After 3:00 p.m.
Departure: Before 12:30
Late check-out (until 6pm) : subject to availability charget at 300Mad / room
Cancellation policies
Flexible rate: cancellation / modification possible up to 48 hours before arrival date
Non-refundable rate: no modification possible
Additional bed only in our suites
600 Dhs / night / Adult
300 Dhs / night / Child
Baby cots are available free of charge for children under 4 years old.
Tax
Tourist taxes will be specified on the establishment’s invoice. They are not included in the amounts indicated when booking. Tourist taxes are free for children under the age of 12.
Definitions and interpretations
The terms used herein with an initial capital letter without having been previously defined have the meaning given to them below:
- Client: refers to a natural person, of legal age, acting for personal needs and having the full legal capacity to commit under these terms.
- Reserved Rate Sales Conditions: refers to the specific conditions of each reservation made by the Client.
- Reservation Confirmation: refers to the document summarizing the details of the reservation made by the Client, sent by the website or the Hotel to the Client.
- Reservation Request: refers to any request for hotel room reservation made by the Client.
- Hotel: refers to the Fellah Hotel, operated by SOCIETE SARL CZARABA with a capital of 100,000 MAD, headquartered at 201 Rue Mustapha El Maani Business Center in Casablanca, registered in the Casablanca trade register under number 576821.
- Partners: refers to all service providers who have entered into a service provision contract or partnership agreement with the Hotel.
- Service: refers to any hotel room reservation service made by the Client on the Hotel’s website.
- Hotel’s Website: refers to the dedicated website of the Hotel accessible at the following address: https://www.fellah-hotel.com.
ARTICLE 1 – Scope
These General Terms and Conditions of Sale apply, without restriction or reservation, to any purchase of hotel room reservation services and ancillary services (“the Services”) offered by the Hotel (“the Service Provider” or the “Hotel”) to consumers and non-professional clients (“the Clients or the Client”) on the Hotel’s website. The main characteristics of the Services are presented on the Hotel’s website. The Client is required to read them before making any reservation. The choice and purchase of a Service is the sole responsibility of the Client. The Client declares:
- To have full legal capacity to commit under these General Terms and Conditions of Sale.
- To make the reservation of hotel rooms and ancillary services for personal needs.
- To be able to save and print these General Terms and Conditions of Sale.
The Hotel’s contact details are as follows: Fellah Hotel Km 13, Route de L’Ourika, Tassoultante 44065 Tassoultante These conditions apply to the exclusion of all other conditions, especially those applicable for other marketing channels of the Services. It is brought to the Client’s attention that the Hotel enters into partnership agreements with third-party travel providers to allow the Client, using the services offered by these partners on their website, to search, select, and book rooms at the Hotel. Any reservation of hotel rooms made under these conditions implies the full and unreserved consultation and acceptance by the Client of the particular conditions of the provider, the Reserved Rate Sales Conditions, and these General Terms and Conditions of Sale. The Client declares to have obtained all necessary information from the Hotel and available on the website. These General Terms and Conditions of Sale are accessible at any time on the Hotel’s website and will prevail, if necessary, over any other version or any other contradictory document. Unless proven otherwise, the data recorded in the Service Provider’s computer system constitutes proof of all transactions concluded with the Client. Thus, entering the banking information, acceptance of the General Terms and Conditions of Sale, the Reserved Rate Sales Conditions, or the Reservation Request, has the same value between the Hotel and the Client as a handwritten signature on paper. The computerized records kept in the Hotel’s computer systems will be kept under reasonable security conditions and considered as proof of communication, order, and payment between the Hotel and the Client. The Hotel ensures the retention of the written document recording the conclusion of the contract in electronic or paper format for a maximum duration of 5 years. The Client is informed that his IP address is recorded at the time of reservation. In accordance with the Data Protection Act, the Client has, at any time, a right of access, rectification, and opposition to all his personal data by writing by email and justifying his identity to: info@fellah-hotel.com. These General Terms and Conditions of Sale also include the Personal Data Charter. The Client declares to have read these General Terms and Conditions of Sale (including the Personal Data Charter) and to have accepted them by checking the box provided for this purpose before implementing the online reservation procedure as well as the General Terms of Use of the Hotel’s website. Validation of the reservation of Services by the Client constitutes acceptance without restriction or reservation of these General Terms and Conditions of Sale (including the Personal Data Charter). The Client acknowledges having the required capacity to contract and acquire the Services offered on the Hotel’s website. These General Terms and Conditions of Sale may be subject to subsequent modifications, the version applicable to the Client’s purchase is the one in force on the website at the date of the reservation. These General Terms and Conditions of Sale apply for the duration of the online services offered by the Hotel on the Hotel’s website. The Hotel reserves the right to temporarily or permanently close access to its website.
ARTICLE 2 – Reservations
The Client selects on the website the services he wishes to reserve, according to the following procedures:
- Selection of the type of room and rate
- Selection of ancillary services if applicable
- Verification and validation of the reservation details, the total reservation amount, and the rate conditions
- Indication of his contact details
- Entry of his bank card details
- Consultation and acceptance of the general terms and conditions of sale and the conditions of the selected rate prior to the validation of his reservation
- Validation of his reservation
The Client acknowledges having read the nature, purpose, and reservation methods of the Services offered by the Hotel and having requested and obtained the necessary information to make the reservation in full knowledge. He is solely responsible for his choice of services and their suitability for his needs, so the Hotel’s liability cannot be sought in this regard. The Client undertakes to complete the requested information on the reservation request and certifies the veracity and accuracy of the information transmitted. The contractual information is presented in French and is subject to confirmation at the latest at the time of the validation of the reservation by the Client. For reservations made exclusively on the internet, the registration of a reservation on the Service Provider’s site is made when the Client accepts these General Terms and Conditions of Sale by checking the box provided for this purpose and validates his reservation. The Client has the possibility to check the details of his reservation, its total price, and to correct any errors before confirming his acceptance. This validation implies acceptance of all of these General Terms and Conditions of Sale and constitutes proof of the sales contract. It is therefore the Client’s responsibility to check the accuracy of the reservation and immediately report any errors. The sale of Services will only be considered final after sending the Client the confirmation of acceptance of the reservation by email and after full payment of the price. Any reservation made on the Hotel’s website constitutes a contract concluded remotely between the Client and the Hotel. The Hotel reserves the right to cancel or refuse any reservation from a Client with whom there is a dispute over the payment of a previous reservation. Each reservation is nominative and cannot be transferred to a third party under any circumstances.
Cancellation of a Flexible Rate Reservation: In case of cancellation of the Flexible Rate reservation by the Client after acceptance by the Hotel less than 48 hours before the scheduled stay date, for any reason, an amount corresponding to the total stay will be automatically acquired and charged to the Client as damages, in compensation for the prejudice suffered.
Cancellation / Modification of a Non-Cancellable Non-Refundable Rate Reservation: In case of cancellation or modification of the non-refundable rate reservation by the Client, for any reason, an amount corresponding to 100% of the total prepaid amount will be automatically acquired and charged to the Client. The same applies if the Client does not show up on the scheduled arrival date.
ARTICLE 3 – Rates
The Services offered by the Service Provider are provided at the current rates on the Hotel’s website when registering the reservation. Prices are expressed in Dirhams, inclusive of all taxes (TTC). The rates take into account any discounts that may be granted under the conditions specified on the Hotel’s website. These rates are firm and non-revisable during their validity period, as indicated on the Hotel’s website, with the Hotel reserving the right, outside this validity period, to modify prices at any time. The rates are indicated before and during the Client’s reservation. They are per room for the number of people and the selected date. The rates are confirmed to the Client in the amount inclusive of all taxes (excluding tourist taxes) in the Hotel’s commercial currency. They take into account the VAT rate applicable on the reservation date; any change in the applicable VAT rate will automatically be reflected in the rates indicated on the billing date. The same applies to any modification or introduction of new legal or regulatory taxes imposed by the competent authorities. The rates do not include the tourist tax payable directly on-site to the Hotel. The Client undertakes to pay these various taxes without any dispute with the Hotel. The payment requested from the Client corresponds to the total purchase amount, except for this tax. Breakfast is included in all rates. Unless otherwise stated on the Site, ancillary services are not included in the price.
ARTICLE 4 – Payment Terms
The price is payable in full on the day of the Client’s reservation confirmation, according to the methods specified in the “Reservations” article above, by secure payment: – by bank cards: Visa, MasterCard, American Express, other blue cards (Ecard bleue).
During the reservation, the Client provides his bank details by specifying the bank card name, card number, expiration date (the bank card must be valid until the stay’s end date), and the cryptogram. Payment data is exchanged in encrypted mode using the SSL protocol. The Client will present the bank card used for the reservation payment at the Hotel reception. This requirement is necessary to avoid bank card fraud. If the Client fails to present the bank card used for the reservation, he must present another valid bank card with the same name for the reservation payment. The bank card presented must be valid until the stay’s end date. A pre-authorization on the bank card may also be required. The pre-authorization is a temporary bank card charge that will expire at the stay’s end. The Client agrees to the pre-authorization charge by accepting the General Terms and Conditions of Sale. In case of a non-refundable reservation, the amount will be charged immediately upon reservation, and the Client will not be able to claim a refund in case of cancellation or modification. For other reservations, the amount will be charged 48 hours before arrival. The Hotel will issue a reservation confirmation by email after the Client’s payment.
ARTICLE 5 – Performance of the Services
The Services reserved by the Client, which include accommodation and ancillary services, will be provided according to the following terms under these General Terms and Conditions of Sale and the Reserved Rate Sales Conditions applicable to each reservation. The Hotel undertakes to use its best efforts to provide the Services booked by the Client. The Client must ensure that the information provided during the reservation is accurate and complete. In case of an error or omission in the provided information, the Hotel will not be liable for any consequences. If the Hotel cannot provide the booked Services due to circumstances beyond its control, it will offer the Client an alternative accommodation solution of equal or higher quality without any additional cost. If the Client does not accept the alternative solution, the Hotel will refund the Client the total amount of the reservation without any other compensation.
ARTICLE 6 – Client Obligations
The Client is responsible for the reservation’s accuracy, including the provided information’s veracity and completeness. The Client agrees to use the Hotel’s facilities and services following the applicable internal regulations. Any damage caused by the Client or his guests to the Hotel’s property will be billed to the Client. The Client undertakes to behave properly and respect the quiet enjoyment of the other guests. The Hotel reserves the right to terminate the stay without compensation or refund if the Client or his guests behave improperly or disturb the other guests.
ARTICLE 7 – Personal Data
The Hotel processes personal data following the applicable regulations. The Client has the right to access, rectify, and oppose the processing of his data by contacting the Hotel by email at info@fellah-hotel.com. The Hotel collects personal data to manage reservations, communicate with the Client, and improve its services. The data may be shared with third-party service providers to ensure the proper performance of the Services. The Client agrees to the Hotel’s use of his personal data for these purposes by accepting these General Terms and Conditions of Sale.
ARTICLE 8 – Liability
The Hotel’s liability is limited to the direct damages suffered by the Client due to the Hotel’s fault in the performance of the Services. The Hotel is not liable for any indirect damages, including loss of profit, business interruption, or loss of opportunity. The Hotel is not liable for any damages resulting from the Client’s fault or negligence or from a third party’s act beyond the Hotel’s control. The Hotel is not liable for any damage to or theft of the Client’s property during the stay. The Client is responsible for taking appropriate measures to secure his belongings.
ARTICLE 9 – Complaints
Any complaint related to the performance of the Services must be addressed to the Hotel’s reception during the stay. If the issue is not resolved, the Client may contact the Hotel by email at info@fellah-hotel.com within 30 days following the stay. The Hotel will respond to the complaint within a reasonable time.
ARTICLE 10 – Governing Law and Dispute Resolution
These General Terms and Conditions of Sale are governed by Moroccan law. In case of a dispute, the parties will first seek an amicable resolution. If no agreement is reached, the dispute will be submitted to the competent Moroccan courts.
ARTICLE 11 – Final Provisions
If any provision of these General Terms and Conditions of Sale is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect. The fact that the Hotel does not invoke a provision of these General Terms and Conditions of Sale does not constitute a waiver of the right to invoke it later.
